The Trades Accelerator: Women Leading Business Innovation

Episode 47: Thoughtful Service: Showing Up for Clients With Heart

Dana Staszkiewicz and Melanie Sloane Season 1 Episode 47

In this episode, we talk about what real customer service looks like when it’s done with heart. From sending a simple thank-you card to bringing a soda to a hot job site, we share the small, intentional touches that helped our team build trust and long-term relationships with clients. These aren’t huge gestures—they’re thoughtful habits that became part of how we do business.


We also share how we trained our team to care deeply, communicate clearly, and go above and beyond without burning out. From rewarding kindness on the job to building systems that keep service consistent, we’ve learned that great customer experiences aren’t just about skill—they’re about how we show up every day. If you want to build loyalty and stand out in a crowded industry, this one’s for you.


Note: For the best audio experience, we recommend listening to this episode with earphones. Don’t forget to follow us on our social media accounts, as well as our hosts' social media accounts:


The Trades Accelerator:

  • Instagram: @TheTradesAccelerator
  • Facebook Group: The Trades Accelerator
  • LinkedIn: The Trades Accelerator
  • YouTube: The Trades Accelerator

Dana Staszkiewicz:

  • Instagram: @DanaStaszkiewicz
  • Facebook: Dana Staszkiewicz
  • LinkedIn: Dana Staszkiewicz

Melanie Sloane:

  • Facebook: Melanie Sloane
  • LinkedIn: Melanie Sloane



DISCLAIMER: I hereby declare that I do not own the rights to this music/song. All rights belong to the owner. No Copyright Infringement Intended.


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